About the Course:

ChatGPT is an advanced AI-based language model that can understand and respond to human language. In the realm of customer service, ChatGPT can be utilized to enhance support interactions, automate responses, and improve overall customer satisfaction.

This instructor-led, Live Training is designed for customer service professionals who wish to harness the power of ChatGPT to deliver exceptional customer experiences and streamline support operations.

Course Objective:

• Understand the fundamentals of ChatGPT and its applications in customer service.
• Utilize ChatGPT to provide personalized and efficient customer support.
• Develop automated chatbots powered by ChatGPT to handle customer inquiries.
• Implement best practices for leveraging ChatGPT in customer service scenarios.

Who is the Target Audience?

• Customer service representatives
• Customer support managers
• Call center agents
• Customer experience professionals

Basic Knowledge:

• Basic computer experience
• Familiarity with customer service principles and practices