Active Listening, Clear Communication, Conflict Management & Building Trust

About the Course: 

In an era of rapid change, increasing employee expectations, and rising workplace stress, the leaders who stand out are those who communicate with clarity, listen with intention, and build trust through consistent action.

This 60-minute high-impact webinar equips leaders with practical, psychology-backed tools to elevate communication, resolve conflict confidently, and strengthen team trust; even in high-pressure, hybrid, and fast-paced environments.

This program empowers leaders to drive stronger collaboration, reduce friction, and create more resilient, high-performing teams.

Course Objectives:

By the end of this webinar, participants will be able to:

• Apply advanced active listening techniques to improve understanding and reduce miscommunication.
• Communicate with clarity using a structured, concise, leadership-ready communication model.
• Confidently navigate difficult conversations and disagreements using an actionable conflict resolution framework.
• Strengthen workplace relationships using trust-building behaviours that improve transparency and psychological safety.
• Recognize modern communication challenges and respond effectively.
• Transform everyday interactions into opportunities for connection, influence, and credibility.

Who is the Target Audience?

This webinar is ideal for:

• Senior Leaders & Mid-Level Managers
• HR Professionals & Business Partners
• Team Leads, Supervisors & Project Managers
• People Leaders managing cross-functional or global teams
• High-potential individuals preparing for leadership roles
• Individual contributors who want to communicate with more clarity and influence

Basic Knowledge:

• There are no prerequisites for this course